Clinic Automation
Appointment Requests, Patient Follow-Up, and Enquiry Handling

Cut the administrative load, reduce no-shows, and give patients an organised experience from the first message.

IvyFlow handles administrative support only — appointment requests, reminders, and enquiry organisation. It does not provide medical diagnosis, medical advice, or clinical decision-making.

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Today

Appointment requests arrive by phone, WhatsApp, and web form, so the record of who asked for what is scattered. Staff spend hours repeating the same answers about timings and services, and patients miss appointments because manual reminders are inconsistent.

With IvyFlow

Enquiries are centralised and answered immediately. Patients get reliable reminders and follow-up instructions, and reception spends its time on care rather than on repeating opening hours.

What IvyFlow Automates Here

Collect patient enquiry details.

Share clinic timings, services, and appointment instructions.

Send appointment reminders.

Route urgent enquiries to staff.

Keep patient enquiry records organised.

A Typical Customer Journey

Enquiry & FAQ Handling

A patient messages the clinic asking about consultation timings and location.

Automated Response

IvyFlow answers immediately and collects the basic enquiry details.

Staff Routing

The organised request goes to reception or the right staff member for scheduling.

Appointment Reminders

Reminders go out 24 hours ahead to reduce no-shows.

Post-Visit Follow-Up

Follow-up messages share general instructions or ask for feedback.

Connects To Your Stack

The tools this industry already runs on, wired into the same flow.

WhatsApp BusinessHubSpot CRMCalendlyZendeskZapier

Related Capabilities

Frequently Asked Questions

What is WhatsApp automation?

WhatsApp automation replies to customers, asks questions, collects details, sends follow-ups, and updates your team or CRM without anyone doing it by hand. IvyFlow runs all of that from one place.

Can IvyFlow qualify leads?

Yes. IvyFlow asks about budget, requirement, timeline, location, and intent, then scores each enquiry so hot, warm, and low-priority leads are separated before anyone picks up the phone.

Does IvyFlow connect to my CRM?

Yes. IvyFlow connects to major CRMs, dashboards, Google Sheets, forms, and databases, and reaches anything else through Zapier or a webhook.

Which businesses is IvyFlow for?

Any business handling a steady stream of customer enquiries — real estate, clinics, education, ecommerce, agencies, and service companies are the most common.

Will this replace my team?

No. IvyFlow takes the repetitive work so your team spends its time on serious leads, sales calls, and the conversations that need judgement.

Can IvyFlow send payment links or booking links?

Yes. IvyFlow sends payment links, appointment links, booking instructions, reminders, and next-step messages based on where the customer is in your flow.

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Ready to stop chasing enquiries by hand?

Set up your first flow today and let IvyFlow handle the capture, qualification, and follow-up.

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Clinic Automation Appointment Requests, Patient Follow-Up, and Enquiry Handling