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Customer Support Automation
for Faster Replies and Cleaner Ticket Handling

IvyFlow answers the questions your team answers a hundred times a week, collects the details a human will need, and routes what is left to the right person.

What This Takes Off Your Plate

The manual work this replaces, and what it costs you while it is still manual.

Overwhelmed Support Teams

Shipping, tracking, and password questions crowd out the ones that need a person. IvyFlow takes the repetitive tier.

Slow, Uneven Replies

Customers wait days when tickets are not routed well. IvyFlow answers immediately and escalates with full context.

What's Included

Every IvyFlow plan includes these — there is no add-on tier for the basics.

Automated FAQ Resolution

Smart Ticket Routing by Category

Pre-Handoff Data Collection

Automated Status Updates

How It Works

Three steps you configure once, then IvyFlow repeats on every enquiry.

1

Identify

Start with the questions you answer most — those are the ones worth automating first.

2

Configure

Set up the flows that answer them, and the details IvyFlow should collect before passing a conversation to a person.

3

Route & Update

Requests are categorised and routed, and customers get status updates without anyone sending them.

Common Use Cases

Answer common customer questions
Collect issue details before human handoff
Route support requests by category
Send status updates and follow-ups

Connects To Your Stack

IvyFlow talks to the tools you already run, so data does not stop at the inbox.

ZendeskIntercomGorgiasFreshdeskSlack

Frequently Asked Questions

Will customers know they are talking to automation?

That is your call — IvyFlow supports saying so plainly, and being upfront about it tends to go down better. The replies stay conversational and on-brand either way.

Can it process refunds?

It can start the request and gather what is needed, but sensitive actions are handed to a human for approval by default.

Does this replace my support team?

No. It removes the repetitive tier so the team spends its time on the issues that actually need judgement.

Ready to stop chasing enquiries by hand?

Set up your first flow today and let IvyFlow handle the capture, qualification, and follow-up.